RETURN & REFUND POLICY

Last updated: [July 21 2026]

We stand behind the Grill Gadget Guy. If something's not right, we'll make it right.

30-DAY MONEY-BACK GUARANTEE

We offer a 30-day return window from the date your order is delivered. If you're not satisfied with your Grill Gadget Guy, contact us within 30 days of delivery and we'll help you sort it out.

WHAT QUALIFIES FOR A RETURN

- Items must be unused, in original condition, and in the original packaging
- You must contact us at [YOUR EMAIL] before sending anything back — unauthorized returns will not be processed
- Proof of purchase (order number) is required

DAMAGED OR DEFECTIVE ITEMS

If your Grill Gadget Guy arrives damaged or defective, email us at [YOUR EMAIL] within 7 days of delivery with:
- Your order number
- A clear photo or video of the issue
- A brief description of the problem

We'll send a free replacement or issue a full refund — your choice. No need to send the damaged item back.

WRONG ITEM RECEIVED

If we shipped you the wrong item, contact us within 7 days of delivery and we'll ship the correct one at no cost to you.

REFUND PROCESSING

Once your return is approved (or your damage claim verified), refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement.

RETURN SHIPPING COSTS

- Damaged, defective, or wrong items: We cover return shipping
- Change of mind or no-longer-wanted items: Customer covers return shipping
- Original shipping fees are non-refundable

NON-RETURNABLE ITEMS

- Items past the 30-day return window
- Items showing signs of use or damage caused by the customer
- Items returned without prior authorization
- Gift cards (if applicable)

CANCELLATIONS

Orders can be cancelled for a full refund within 12 hours of placing the order. After 12 hours, the order may have already entered fulfillment and cannot be cancelled — but our return policy still applies once you receive it.

HOW TO START A RETURN OR CLAIM

Email Lucielgwapa@gmail.com with:
- Your order number
- Reason for return or claim
- Photos (if damaged/defective/wrong item)

We reply within 1–2 business days.

Lucielgwapa@gmail.com